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Seminars  Pop-up Windows

Missing Pop-Up Window Tips

[Note: Some pop-up blockers running on Windows computers can be temporarily disabled by holding down the Ctrl key on your keyboard while clicking a blocked link. This is the fastest and easiest work-around, so try this first.]

There are three major types of pop-up blocker (and you may have one or all of them installed on your computer):

  • Blockers built into your Web browser: Internet Explorer 6 and higher, Firefox, and Safari all have pop-up blockers built into the applications. See Disabling Web Browser Blockers below for instructions on specific Web browsers.
  • Blockers you add through a toolbar: Some of the most popular Web browser toolbars include pop-up blockers you can control in the toolbar window. Click here for a PDF file with instructions for the AOL, Google, MSN, and Yahoo! toolbars; or check your toolbar manufacturer’s website to access instructions for disabling the pop-up blocker.
  • Stand-alone blockers: You can also purchase or download applications that block pop-up windows and advertisements as part of an overall security package. These include applications such as Pop-Up Stopper, Ad-Subtract, and Ad-Aware, as well as firewall or antivirus applications including Norton Internet Security and Zone Alarm. We recommend that you check the manufacturer’s website or program help files to access instructions for disabling these pop-up blockers.  See Disabling Stand-Alone Blockers below for some general suggestions.

Disabling Web Browser Blockers

Use the following instructions to disable pop-up blockers for your specific Windows or Macintosh web browser.  If the pop-up window still does not display after following these instructions, you also have a toolbar blocker and/or stand-alone blocker (described above) that will need to be disabled as well. Click here for a PDF file with additional instructions on these and other (Netscape, Opera) web browser blockers.
Microsoft Internet Explorer 6 and higher (Windows):
  1. Click "Tools" menu
  2. Point to "Pop-up Blocker"
  3. Click "Turn Off Pop-up Blocker"
Mozilla Firefox 2.0 (Windows):
  1. Click "Tools" menu
  2. Select "Options"
  3. Click on the Content icon at the top of the Options window
  4. Uncheck the "Block pop-up windows" option
Mozilla Firefox 2.0 (Macintosh):
  1. Click the Firefox menu
  2. Select "Preferences"
  3. Uncheck the "Block pop-up windows" option
America Online 9 (Windows):
  1. Click the Safety icon in your toolbar
  2. If Web pop-ups are enabled, click "Web pop-ups"
  3. Click "Allow all Web pop-ups"
Safari 3.0 (Macintosh):
  1. Click the Safari menu
  2. If the menu has a checkmark to the left of the Block pop-up windows option, select "Block pop-up windows" to clear the check

Disabling Stand-Alone Blockers

If you are running a stand-alone pop-up blocker, try the following suggestions to help you modify or disable the blocker. For specific instructions, refer to the blocker software's help files. Click here for a PDF file including specific instructions for several (Pop-Up Stopper, PopUpCop, Norton Internet Security) stand-alone blockers.
  1. Disable the stand-alone blocker when visiting our site. The program usually is viewable in the system tray located in the bottom right corner of your screen next to the clock. You may be able to right-click the application’s icon and exit or disable it. When you restart your computer, it will start running again.
  2. Some stand-alone blockers allow you to enter website URLs for which you would like to allow all pop-up windows. Check the help section of the program or contact the manufacturer of the product to find out how to do this.
  3. If all other options fail, uninstall the stand-alone blocker program.