Seminars  Email Notifications

Missing Email Tips

If you do not receive email sent by Earthwork Software Services check your spam, bulk, or junk mail folders--if you find our email in these folders, your ISP and/or other spam filters are diverting our email (see this related FAQ if you are looking for a missing seminar registration confirmation).

The following steps can help insure that our email messages are actually delivered to your inbox:

ISPs

Some email providers filter messages based on content, subject line (our email notices will always include the word "AGTEK" in the subject line), or the sender's address and may put your email into a bulk or junk mail folder. In general, be sure "@EarthworkSoftwareServices.com" is on your "approved senders" list or "whitelist" and is included in your email "address book." Occasionally ISPs will unilaterally institute new mail controls that block even previously received email without your knowledge. The only solution to this problem is for you to be aware of what triggers your ISP's blockage and to then take steps to make sure the ISP delivers our email.

Spam Blockers/Filters and Email Software

Check and adjust settings in your email software and spam programs/services as the "default settings" are often much more restrictive than you might otherwise want. The following sections provide steps for checking and changing these settings with some commonly used email clients/readers.

AOL Users:

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Click "Mail" in the toolbar at the top of your AOL window
2. Select "Block Unwanted Mail"
3. Click "Custom Sender List"
4. Select "Allow only the senders and domains listed below"
5. Enter this domain: @EarthworkSoftwareServices.com
6. Click "Save"

Hotmail Users:

Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Click "Mail", then "Options" (next to the Help link)
2. Click "Junk Email Protection"
3. Click "Custom Sender List"
4. Click "Safe List"
5. Enter this domain: @EarthworkSoftwareServices.com
6. Click "Add"

Yahoo Users:

Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:

Please check your "Junk E-Mail" folder. If you find our email there, Right click our message and select "Junk E-mail" and "Mark as Not Junk" from the pop-up menu. This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Select "Actions" from the top menu bar, then select "Junk Email" followed by "Junk Email Options"
2. Select "Safe Senders", then "Add"
3. Type @EarthworkSoftwareServices.com and click "OK"
4. Type and click "OK"
5. Click "OK"

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